When will my order be shipped?
All orders are dispatched in 5 working days. (Once your order is shipped you will receive a confirmation email). Shipping and handling for orders are not made on weekends or public holidays.
How will my order be shipped?
Sending of orders in Greece and abroad is done by EL.TA (registered package). The contents of the package is protected by nylon bubbles and is packed in hard cardboard.
Delivery time varies depending on the country of destination and the customs clearance procedures of each country.
Will I be charged with customs fees upon importation of my order?
Customs duties or other import charges are charged on countries outside the EU, when the package reaches the destination country and it has to be paid by you. Unfortunately, the Reign of Knots has no control over these charges, nor can we give you a clear picture of whether you will be charged and with what amount, as the policy of customs vary considerably from country to country. You can, before you place your order, contact a Customs Office in your country.
Can I set a different delivery address?
Of Course. You can specify a different delivery address if your order is for a gift.
What if I am out during the delivery?
If you are absent at the time of delivery, the distributor will leave a note with contact information of the company, to arrange to come over again at a time that will best serve you.